about the project
The project of measuring the indicator of maturity of electronic and mobile government services comes within the framework of the General Information Authority’s adoption of an advanced approach that measures the level of digital transformation and the optimal and effective use of information technology in providing services.
This project also comes within the framework of the Authority’s keenness to catch up with the rapid technical development that the world is witnessing in the era of the information revolution.
It is a project that the authority will implement during the year 2023 and subsequent years in cooperation with the United Nations Economic and Social Commission for Western Asia (ESCWA), as this indicator is considered an aid to policy-makers in developing appropriate national plans that would accelerate the implementation of digital transformation and increase the efficiency of digital government services.
The e-government services maturity index is based on three main pillars or dimensions in the classification and evaluation process. It is the first pillar concerned with measuring service availability and development, the second pillar includes service use and user satisfaction with it, while the third pillar measures government efforts to reach the public.
The index works through these three pillars to measure the maturity of government services, based on the measurement of 84 government services that are necessary for individuals and companies, and these services are selected according to the principle of the life cycle of services that the individual needs in the various stages of his life, and those that companies need to establish and manage the flow of their operations and closing transactions.
This indicator aims to measure the maturity of electronic and mobile government services, and seeks to bridge the gap that most indicators suffer from, represented in knowing the extent of service development, the extent of its use and user satisfaction with it.
Stages of measuring the indicator within the project
- Determine the conceptual framework of the indicator.
- Setting standards for measuring the indicator.
- Determine the basic pillars followed in the classification and evaluation process.
- Developing a list of the services included in the indicator and the number and types of assessed services and their distribution.
- Preparing and distributing the electronic service evaluation form.
The criteria for measuring the indicator within the project
It is subject to ESCWA standards for measuring this indicator, and ESCWA will provide technical support to the authority in conducting analyzes and setting indicators to measure performance, involving the concerned authorities, and ensuring the strengthening of strategic communication on the project, which comes as a culmination of integration and joint work between the authority and ESCWA